FAQ
Wholesale Orders
How can I place a wholesale order?
All wholesale orders must be placed directly through our website. Simply add the desired items to your cart and proceed through checkout. If you need assistance, feel free to contact us.
What is the minimum order quantity (MOQ)?
Our minimum order quantity may vary depending on the product. Please check the product page for specific MOQ details.
Do you accept returns or offer refunds?
We do not accept returns or issue refunds, as all items are made-to-order based on each customer’s request. However, if you receive a damaged or defective item, please contact us within 7 days of delivery with photos and a description of the issue.
What shipping methods do you use?
We typically ship via FedEx or DHL from Bali, Indonesia. Shipping carriers may vary depending on destination and logistics.
How is the shipping cost calculated?
Shipping costs are calculated after we receive your pre-order and depend on the size and weight of the order. We will contact you by email with the shipping fees for your approval before processing.
Do you ship internationally?
Yes, we offer international shipping. Shipping methods and costs for international orders will be arranged on a case-by-case basis.
How long does production take?
Since all products are made-to-order, production times may vary depending on the size of your order. We will provide an estimated timeline once your order is reviewed.
Can I request customizations?
Yes, we are happy to discuss certain customizations depending on the product. Please reach out to us prior to placing your order to confirm feasibility.
Can I track my shipment?
Yes, once your order has been shipped, you will receive a tracking number by email.